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Ten Questions You Should Be Asking About Your Central Heating System

1. Is it important to get references?

It's always better to get a recommendation or reference from someone you know. If you don't know anyone who can recommend a plumber to you should always ask them for their Gas Safe ID and certification upon completion.

2. How can I look after my central heating system?

Getting your boiler serviced annually is the best way to look after your boiler. This is similar to having your car's MOT and service, it allows it to run more efficiently and reduce the likelihood of it breaking down saving you money in the long run.

3. What makes a good boiler installation?

9 out of 10 faults on boilers are down to them not being installed properly. If a boiler is installer properly, fully flushed and fully commissioned, this will save potential breakdowns in future.

4. How much experience should a gas fitter have?

The more experience the better. A fitter with more experience will have dealt with more problems in the past so jobs tend to go more easily and you end up with a better solution.

5. What is the most suitable heating system for me?

This can be worked out when taking the following into consideration:

  1. Size of Property

  2. Number of occupants

  3. Customer preference

e.g. a 1 bedroom flat may need a 24 kW/h boiler, a 3 bedroom house with a small family would more suit a 28 kW/h boiler and larger properties i.e. 6+ bedrooms may also need hot water storage.

6. How can I reduce my gas bill?

A-rated boilers with A-rated controls are the most efficient on the market, using less gas to warm your home than older systems. Other than that you can make sure that you insulate exposed pipe work, have double glazed windows and install cavity wall insulation and loft insulation. All of those are designed to keep the heat in your home meaning you don't spend as much money replacing heat which is lost and this saves you money on gas.

7. How can I check quotes are "like for like"?

Sometimes, when comparing quotes, one may be cheaper but the reason for this is unclear. At the bottom of the free guide there is a table which is designed to help you uncover any hidden costs. If you receive a quote with missing information, you can always print out the last page of the guide and ask the engineer to fill it in so that you get all the details.

8. Are large established companies actually better?

Large established companies generally have greater over heads (costs) which make the job more expensive. This does not mean that the job is going to be better in any way. Sole-traders have their own personal reputation to protect and customer service in some cases will be better.

9. Is the boiler installation going to be registered with building control?

All new boilers need to be registered with building control as it ties the engineer to that boiler and to that house so it gives you your guarantee plus your boiler warrantee and any come-back goes directly back to the engineer.

10. What is a boiler's benchmark log book?

This is very similar to a cars logbook in the sense that once the boiler gets installed it gets commissioned, so for the manufactures benefit and the warrantee, everything is recorded in the log book. The log book also acts as a service history so if you come to sell your property you have full records and service history of the boiler, who it was installed by, when it was installed and its regular services.


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